Question 1

Do you monitor flights for delays?

Accepted Answer

Yes. We track your commercial flight number from departure. Early holds, late gates, and diversions are absorbed by dispatch — your pickup time is adjusted silently within operational limits.

Question 2

How much free wait time is included?

Accepted Answer

60 minutes from touchdown at international arrivals, 30 minutes for domestic. After that, time is billed in 15-minute increments at the agreed hourly rate. Most clients never see an additional charge.

Question 3

Is meet & greet included?

Accepted Answer

Yes — at no extra cost. Your chauffeur waits in arrivals with a discreet name board and assists with luggage to the cabin. Curbside pickup is available on request when you prefer to skip the meet.

Question 4

What is your cancellation policy?

Accepted Answer

Cancel up to 3 hours before your scheduled pickup with no charge. Within 3 hours, the dispatch fee applies. We never charge for cancellations caused by airline-side disruption.

Question 5

Are child seats available?

Accepted Answer

Yes. Rear-facing infant carriers, forward-facing seats, and high-back boosters are available at no extra cost when requested at least 6 hours in advance. Compliant with UK Group 0+, 1, 2 and 3.

Question 6

Are tolls, parking, and the airport drop-off fee included?

Accepted Answer

Yes. The price you see at quote stage includes all London airport drop-off fees, ULEZ where applicable, and parking for meet & greet. No surprises at the destination.

Question 7

How do I pay — and do you offer corporate billing?

Accepted Answer

All prices are fully inclusive — no hidden fees, no surcharges on landing. We are not currently VAT-registered, so no VAT is added to your fare. Personal trips are charged to a saved card after completion. Corporate accounts receive monthly consolidated invoices with custom cost centres and traveller-level reporting.

Question 8

Can I book multiple stops or multi-leg itineraries?

Accepted Answer

The booking form handles point-to-point, multi-stop, and most standard airport transfer itineraries. For day-rates, chauffeur-by-the-hour, or complex multi-leg routes, you can either complete the booking form with your requirements or contact dispatch directly — we will tailor the itinerary to your needs.

Question 9

Which vehicle classes are available?

Accepted Answer

Executive saloons include the Mercedes E-Class, BMW 5 Series and Mercedes EQS. Luxury saloons cover the Mercedes S-Class and BMW 7 Series. For SUV travel we operate the Range Rover, and for groups the Mercedes V-Class. Every vehicle is confirmed at booking based on party size, luggage and availability. For bespoke occasions — Rolls-Royce, Bentley or other prestige marques — we can accommodate on request.

Question 10

Do you handle private jet and FBO transfers?

Accepted Answer

Yes — Farnborough, Biggin Hill, Stansted FBO, and London Heliport (Battersea). Airside access where pre-arranged. Speak to dispatch for handler coordination and ramp pickup.

London airport transfers, without the uncertainty.

Private London airport transfers, prepared properly.

Pre-assigned, not random.

Built for airport travel.

Fixed, clear, professional.

From wheels down to the cabin.

Four cabins, one standard.

Executive saloon

Luxury saloon

Executive SUV

People-carrier

London airports.

Not a ride-share.

London zones, fully covered.

Central · West End

City · East

South-West · Riverside

Before you travel.

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